What to do when your train is delayed and can you claim compensation

Recently I was stood at Bournemouth train station getting the 11:04am train to Weymouth, or so I actually thought! After some heated words with a train cleaner who tried to laugh about the fact that the train was on the way, I of course pointed out that it was so far 30 minutes later and her reaction “Tough, just wait it’s on it’s way!” I wasn’t happy! It wasn’t until 11:43 that the train actually arrived and I was able to board, obviously though the problems didn’t end there.

They had changed the train so that it now only stopped at Dorchester South and Weymouth, so normally it would stop at around 8 stops, this time it was stopping at 1 between Bournemouth and Weymouth. I had to then tell the coach full of people that they had changed the stops as they didn’t announce it on the train, I mean why wouldn’t you let people know? After I cleared 90% of the train and told people that they had to catch another delayed train from a different platform; they finally decided to announce the new stops!

So by the time I got into Weymouth the train was 26 minutes late. Which is a great deal of time when you have places to be and need to be on time! The thing is my second train was on time, which meant I could only claim for half my ticket as it was only the one journey that was delayed, so keep that in mind when you claim and don’t get down if the compensation is a lot less than you thought.

The thing I will say is make sure you keep your tickets, the ticket machine might nab it and in that case tell a worker that you wish to keep the ticket so that you can claim compensation and they should let you through the barrier without having to use the ticket.

How to claim for train delays

Now if you’re wanting to claim for compensation make sure you have the details you need, when the train was supposed to depart, when you got into your destination station and pictures of your tickets. Then head on over to the national rail enquires website and make a claim. If your train is delayed by more than 15 minutes you have a claim and you can claim something back, something is better than nothing as well.

I got £1.33 back from my train delay, might not seem like much but I used the train at least four times a month and that could mean £5.32. If you have a regular commute and let’s say I do and I had four delays each month, a year would see me getting back £63.84; it soons adds up right!

So it would be mad to ignore the fact that you could claim compensation, it only takes five minutes and after you’ve completed the online form you just need to wait to hear back and you’ll normally get your money back within a couple days, although they do state 3-5 working days like most companies. So there you have it, make sure you claim next time your train is delayed!

Train Delay, How To Claim Compensation


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