Complaining can be difficult these days. Just for the simple fact that there are so many ways in which you can do it. I mean you have social media, your phone and you could even do it the old fashioned way and send a letter! Although I have to point out I don’t know of anyone that has complained successfully through sending a letter through the post.
Not that I complain everyday but I know how to do it successfully, 9 times out of 10 that is. I wanted to let you know about the various ways that you can complain and how successful I have actually been when using these methods. I must point out now that every method is different depending on the situation and the company however.
Most companies these days are on Twitter, either that or Facebook although I have to say I haven’t had any success with Facebook so far. I have however had success with Twitter. If you are unable to message a company direct you need to tweet them and ask them to send you a message although make sure you are following the company first. Once you have connected with the company it’s pretty straight forward just make sure when you complain that you add as much detail in as possible so that the company can best help you.
So this method all depends on how much time you have and how much time you are willing to commit to a complaint. I have found great success when it comes to complaints by calling up the company direct. Although I have to admit most of the times I end up asking to speak to a manager or supervisor within the next 10 minutes after being on hold.
If you can put up with being put on hold for a while and having to ask for a manger then calling is for you. I would suggest calling for bigger companies such as Next and Tesco. Two companies that I have had to complain with and have had a successful outcome.
The last option that I use is sending an email. Now it has to be said that I prefer to send an email when it comes to praise. Yes you can still praise people in the 21st century! In fact not long ago I sent home bargains an email telling them about one of their staff members and how they went above and beyond.
That being said sending emails can also be a proved and effective way of complaining and making sure your complaint will get address. I wouldn’t bother complaining via email to Amazon because they never answer even though I am pretty sure they have a legal obligation to do so……
I hope this post helps to summaries the various different ways in which you can complain. Complaining can be a long and tedious task to undertake but sometimes it pays off and you can feel good about yourself. If you happen to be one of these people that hate to complain and doesn’t think it achieves anything check out my, why to complain post.
You can also check out my resolver post for an alternative way of complaining, a way that takes most of the stress and leg work out so you don’t have to spend hours doing all the hard work! In the mean time why don’t you tell me about any complaints you’ve had to issue, did you win or did you get totally ignored by the company? It happens to the best of us!
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